Mars 2021 —

EE Mobile: everything you need to know about the operator

Do you want to switch your phone operator? Try EE Mobile! 

Choosing an operator or switching from your old one can sometimes be tedious. There are many offers available on the market, however, you want to choose the one who has the best network coverage and plans suited to your needs. Phone deals are also to be taken into consideration when choosing an operator because, with the right plan, they might just cost you little to nothing.

EE Mobile is our recommendation. Let’s see what EE Mobile is all about!

EE Mobile presentation

EE Mobile: buy a phone top up
EE Mobile

EE is a British mobile network operator and internet provider, part of EE limited. Formerly known as Everything Everywhere, the operator was launched in 2010, as part of a joint venture between Deutsche Telekom and France Télécom. EE was bought by the BT Group in January 2016 and became part of BT's consumer division in April 2018.

EE provides mobile and fixed-line telephony as well as broadband internet and digital television, their services reaching almost the totality of the population in the United Kingdom. EE was the first company to launch 4G services in 2012 and 5G in 2019. The company prides itself on being UK’s number one network provider.

EE Mobile: how it works 

EE Mobile provides a variety of services across Great Britain and Northern Ireland. There are plenty of reasons to join their network, starting from best coverage for 5G,  24/7 support, Data Caps, Data Boosts, WiFi calling and so on! 

In this article, we will show you what deals you can get, how to log into your account, what top-up plans you can get and how you can contact them. 

EE Mobile phone deals 

EE Mobile: deals top up
EE Mobile

If you wish to change your operator but also your device, EE mobile has great phone deals that will come at an even more advantageous price should you decide to use one of their offers. 

On their website, you can find almost 300 phones from which you can choose. All the devices can be bought via their Pay Monthly Phone offers, which come alongside the subscription or top-up plan you have chosen! 

Here are a few details about the EE mobile phone deals: 

  • There are 10 brands from which you can choose, totaling almost 300 devices. Whether you’re more of an Apple enthusiast or a Samsung fan, you will definitely find the phone you want. Some models from brands such as LG, Huawei, Sony, Doro etc. are also available. 
  • Monthly costs for the EE mobile devices range from £19 to £97. You can also choose to buy a reconditioned device, with monthly costs starting at £9. 
  • Choose the speed you want and the capacity. Almost all phones have 4G and more than half have 5G speed. As to capacity, it ranges from 16GB to 512GB. 
  • There are also some features that you may want to consider when purchasing a new phone. EE mobile lets you check if the devices they sell are compatible with smart watches, if they have a HD camera or if you can use them for WiFi Calling. 

Have you chosen your device but do not know how to top-up your SIM? Check out the section below to find all the details about EE’s top-up plans! 

EE Mobile: how can I top up my phone?

Your EE SIM card needs a top-up but you don’t yet know how to proceed? We’ll explain everything, step-by-step so that you can easily top-up your mobile and stay connected with your friends and family.

Top-up plans range between £5 and £95 depending on your needs. Here are a few detailed plans on what you can get for your money: 

  • £5 pack: the cheapest option provided by EE Mobile gives you 2GB internet data, unlimited texts and 100mins of calls. Fair deal for a fair price! 
  •  £15 pack: the medium pack. It gives you 8GB data, unlimited texts and unlimited minutes for your calls
  • £20 pack: for this amount you get unlimited calls and texts and 15GB data usage
  • £30 pack: all the same as the pack above only with 60GB internet data

Don’t forget that you can also use Allo by Monisnap to top up your EE phone number!  

If you choose to pass through the EE platform, know that you can top-up your phone number online, by text, by phone or in a shop. You can also top up someone else's phone online.

Top-up your EE mobile online: 

  • Sign-in to your My EE account (see how in the section below)
  • Go to Menu > Top-up 
  • Choose the offer that fits your needs 

Top-up a mobile by text. Text 150 from your EE mobile and follow these instructions:

  • The letters CR
  • The last four digits of your registered credit or debit card number
  • The amount you want to top up (between £5 and £95)
  • Make sure you include spaces between the digits 

You will be notified by text when the top-up has been credited to your mobile. 

Note: in order to use this means of top-up, you will first need to register a credit/debit card on your My EE online account. 

Top-up your EE mobile by phone: 

  • Call 150 from your EE phone number 
  • Choose Top Up and follow the instructions 

Top-up a friend’s EE mobile: 

  • Input your EE phone number 
  • Input your friend’s phone number and the top-up plan you wish to purchase
  • Pay by debit or credit card 
  • Get notified by text 

As you can see, there are plenty of ways in which you can top-up an EE mobile phone. See below how to set-up and login into your account so you can easily top-up online! 

EE Mobile login

Simplify your access to your EE mobile by creating an account on My EE. You can use My EE from your browser or your phone app, available on Google Play and Apple Store. 

Using MY EE is easy. In order to login, create an account by following these steps: 

  • input your personal details: name, phone number, email address 
  • pick a password and validate your account on your email address 
  • choose a pin code - you’ll use it every time you log into your account 
  • connect your account 

Once you have followed these instructions, you will be able to log into your account using your email and password. From My EE, you can top-up your mobile, check your balance, pay your bill, set-up a debit card and many many other advantages. 

EE Mobile contact: reach the customer service 

EE mobile: top up mobile phones

Good customer service is key when you want to build a reputation. Fortunately EE Mobile has invested a great deal in this department and offers plenty of ways in which you can contact them should a problem arise. 

The EE Mobile Customer Service can be reached by text, phone, online form or letter. You can also book an appointment in one of the EE Mobile shops where an assistant will help you with your issue. We will detail every way in which you can contact them just below.

If you wish to reach the EE Mobile customer service department by text, there are a few shortcuts that will help you: 

  • text the following codes to 150 from your EE phone number for these issues: 
  • BALANCE: to check the balance and allowances
  • BILL: to check recent invoices and payments
  • UP: to check your upgrade eligibility
  • HELP: to get a list of EE’s most common services

Should the text option not help you, you can reach EE Mobile by phone. All numbers are available between 8am and 9pm from Monday to Friday or 8 am to 8pm on Saturdays and Sundays. Here are the numbers you can use to call them: 

  • Call 150 from your EE Mobile phone
  • Call 07953 966 250 from your EE landline 
  • Call 0800 079 8586 if you are using a provider other than EE Mobile 

If you want to contact EE Mobile in writing, for a complaint or question, you can address them a letter. Make sure to include information giving your name, address, EE account number and/or EE mobile number should the inquiry regard your mobile phone. 

You can also contact the EE Mobile Customer Service online. You will have to fill out a form that you can find on their website.

EE Mobile also provides Customer Service in their physical shops around the UK. You will have to book an appointment online before going to the store. Fill in your address, city or ZIPcode to see if there are any places open in your area.  

Top up in 1mn with Allo by Monisnap

EE mobile: allo by monisnap
EE mobile

Do you want to top up a friend’s phone number in just one minute? Use Allo by Monisnap!  

You can purchase mobile top-ups for call credit or mobile data at the exact same fares that you find on EE but Allo by Monisnap has a loyalty program that rewards you! 

Here’s how it works: 

  • choose the mobile and the amount you wish to top-up 
  • pay securely on our platform using your Visa or Mastercard 
  • enjoy your instantly credited top-up 

As a bonus, for each top-up, mobile or data, you earn one loyalty star. Four stars equal one top-up with zero fees.

Use Allo by Monisnap: fast, easy and secure! 

🌍 In which countries is EE mobile available?

EE mobile is only present in Great Britain and Northern Ireland. You can only enjoy the offers of EE mobile there, however, with international roaming plans, you'll be able to call and text abroad without charges.

🚀 Can I top up my phone abroad?

Prepaid plans can be recharged from anywhere as you've got your phone number or your My EE account with you. With Allo by Monisnap, you can also top up your phone from anywhere, and with any phone! Just fill your phone number, choose your operator and the offer you need and confirm. Your phone will be credited instantly.

🧭 Can I find the same EE mobile top-up plans on Allo by Monisnap as on their website?

Exactly! With Allo by Monisnap, all the EE mobile prepaid plans, and more than 600 network operator's prepaid plans are available! You can visit our website to discover the offers: clear and easy to understand.


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