Septembre 2021 —

EE online: top up credit and data online in 1mn!

Do you have an EE sim card and you need a quick top-up for credit and data? Are you also looking for a phone deal? You can do all this using EE’s online services! Quick and easy from the comfort of your home! 

In this article, you will see how to top-up your mobile online, what is the best way to reach the customer service, how you can create an EE online account and much more. Enjoy! 

EE Mobile online presentation

EE online: top up your phone
EE online

EE is a British mobile network operator and internet provider, part of EE limited. Formerly known as Everything Everywhere, the operator was launched in 2010, as part of a joint venture between Deutsche Telekom and France Télécom. EE was bought by the BT Group in January 2016 and became part of BT's consumer division in April 2018.

EE provides mobile and fixed-line telephony as well as broadband internet and digital television, their services reaching almost the totality of the population in the United Kingdom. EE was the first company to launch 4G services in 2012 and 5G in 2019. They are the pioneers in 5G services across the UK, 5G speed being available in more than 125 cities and large towns. The company prides itself on being UK’s number one network provider.

EE online: how it works

EE provides a variety of services across Great Britain and Northern Ireland. There are plenty of reasons to join their network, starting from best coverage for 5G,  24/7 support, Data Caps, Data Boosts, WiFi calling and so on! 

If you want to get the best of the EE online deals, be it for a new device or top-up plan, keep on reading! We’ll explain everything step by step. 

EE online phone deals

If you wish to change your device, EE mobile has great phone deals that will come at an even more advantageous price should you decide to use one of their offers. 

On their website, you can find almost 300 phones from which you can choose. All the devices can be bought via their Pay Monthly Phone offers, which come alongside the subscription or top-up plan you have chosen! 

Here are a few details about the EE mobile phone deals: 

  • There are 10 brands from which you can choose, totaling almost 300 devices. Whether you’re more of an Apple enthusiast or a Samsung fan, you will definitely find the phone you want. Some models from brands such as LG, Huawei, Sony, Doro etc. are also available. 
  • Monthly costs for the EE mobile devices range from £19 to £97. You can also choose to buy a reconditioned device, with monthly costs starting at £9. 
  • Choose the speed you want and the capacity. Almost all phones have 4G and more than half have 5G speed. As to capacity, it ranges from 16GB to 512GB. 
  • There are also some features that you may want to consider when purchasing a new phone. EE mobile online lets you check if the devices they sell are compatible with smart watches, if they have a HD camera or if you can use them for WiFi Calling. 

Have you chosen your device but do not know you to top-up your SIM? Check out the section below to find all the details about EE’s top-up plans!  

EE online: how can I top up my phone?

EE online: best deals
EE online

Your EE SIM card needs a top-up but you don’t yet know how to proceed? We’ll explain everything, step-by-step so that you can easily top-up your mobile online and stay connected with your friends and family.

Don’t forget that you can also use Monisnap (ex Allo), a similar service, to top up your EE phone number!  

If you choose to pass through the EE platform, know that the easiest way to top-up your phone number is online. You can also top up someone else's phone online. Find the option that suits you best just below: 

Top-up your EE mobile online: 

  • sign-in to your My EE account (see how in the section below)
  • go to Menu > Top-up 
  • Choose the offer that fits your needs 

Top-up a friend’s EE mobile online: 

  • log-in to your EE online account from your browser or app 
  • input your EE phone number 
  • input your friend’s phone number and the top-up plan you wish to purchase
  • pay by debit or credit card 
  • get notified by text 

See below how to set-up and login into your account so you can easily top-up online!

EE online account: login

Simplify your access to your EE mobile by creating an account on My EE. You can use My EE exclusively online from your browser or your phone app, available on Google Play and Apple Store. 

Using MY EE online is easy. In order to login, create an account by following these steps: 

  • input your personal details: name, phone number, email address 
  • pick a password and validate your account on your email address 
  • choose a pin code - you’ll use it every time you log into your account 
  • connect your account 

Once you have followed these instructions, you will be able to log into your account using your email and password. From MY EE, you can top-up your mobile, check your balance, pay your bill, set-up a debit card and so much more. 

EE online support: reach the Customer Service

The EE Mobile Customer Service can be reached by text, phone, online form or letter. You can also book an appointment in one of the EE Mobile shops where an assistant will help you with your issue. We will detail every way in which you can contact them just below. We recommend you use the online form as it is the quickest way to reach them, with no costs. 

Take note that their FAQ page is also packed with information that may save you a lot of time and effort. 

You can contact the EE Mobile Customer Service online. EE online offers great customer service, all you have to do is fill out the form that you can find under this link. 

EE also has a dedicated online page for its community, where you can directly ask for advice to peers who also use EE Mobile. Chances are they might have gone through the same issue as yourself and will be able to answer your questions promptly. You can find the page under this link.

Top up online in 1mn with Allo by Monisnap

EE online: rates
EE online

Do you want to top up a friend’s phone number in just one minute? Use Monisnap (ex Allo)!  

You can purchase mobile top-ups for call credit or mobile data at the exact same fares that you find on EE. 

Here’s how it works: 

  • choose the mobile and the amount you wish to top-up 
  • pay securely on our platform using your Visa or Mastercard 
  • enjoy your instantly credited top-up 

As a bonus, for each top-up, mobile or data, you earn one loyalty star. Four stars equal one top-up with zero fees.

Use Monisnap (ex Allo): fast, easy and secure! 

📞 How can I contact the EE customer service by phone?

Reach the EE Mobile Customer Service by phone. All numbers are available between 8am and 9pm from Monday to Friday or 8 am to 8pm on Saturdays and Sundays. Here are the numbers you can use to call them: 


  • Call 150 from your EE Mobile phone

  • Call 07953 966 250 from your EE landline 

  • Call 0800 079 8586 if you are using a provider other than EE Mobile 

🌍 In which countries is EE mobile available?

EE mobile is only present in Great Britain and Northern Ireland. You can only enjoy the offers of EE mobile there, however, with international roaming plans, you'll be able to call and text abroad without charges.

🚀 Can I top up my phone abroad?

Prepaid plans can be recharged from anywhere as you've got your phone number or your My EE account with you. With Monisnap (ex Allo), you can also top up your phone from anywhere. 

🧭 Can I find the same EE mobile top-up plans on Monisnap (ex Allo) as on their website?

Exactly! With Allo by Monisnap, all the EE mobile prepaid plans, and more than 600 network operator's prepaid plans are available! You can visit our website to discover the offers. Data, texts, calls : all that you need is available and affordable with Monisnap (ex Allo)!


Share article :