Janvier 2022 —

Etisalat Customer Care: how to reach them?

Do you want to reach the Etisalat Customer Care service from abroad and are a little confused about how to do so? Are you a regular customer or just have inquiries about the Etisalat service in one of the destinations the company is present in? Then this article could be very helpful for you. 

Etisalat is the 18th telecommunications company in the world in terms of subscribers and the most important in UAE (United Arab Emirates). Present in 16 countries, Etisalat provides excellent customer care service to its customers. 

We have created this small guide to give you the most important information about the company, their offers but most importantly, the Etisalat Customer Care service. You will also learn about a fast and easy solution to top-up any Etisalat mobile: Monisnap (ex Allo). We hope you’ll find this article useful.

Etisalat: presentation

Etisalat customer care: get the contact information
Etisalat customer care

Etisalat (officially the Emirates Telecommunication Group Company PJSC) is one of the most important telecommunications operators in the world. The company was founded in 1976  and has the headquarters in Abu Dhabi, UAE. Nowadays, the company operates in 16 countries in Asia, the Middle East and Africa: 

  • United Arab Emirates
  • Saudi Arabia
  • Egypt
  • Pakistan
  • Afghanistan
  • Bénin
  • Burkina Faso
  • Central African Republic
  • Côte d’Ivoire
  • Gabon
  • Mali
  • Mauritania
  • Marocco
  • Niger 
  • Togo 
  • Chad 

The company provides fixed and mobile telephony services as well as mobile internet and broadband. Etisalat has the fastest 5G download speed at 9.1 Gigabits per second, service available since 2020 in the UAE.

Currently, Etisalat has over 11 million subscribers worldwide. 

Etisalat: the best offers

Etisalat has a variety of post and prepaid offers across the countries the company operates in. 

If you’re looking for a flexible plan, the best offers are prepaid ones. All you have to do is buy a sim card with a number in the country that interests you and then top-it up with credit. 

In Egypt, Etisalat practices very competitive rates, which helps maintain its leader position in the Egyptian market. Top up tariffs start at as little as 5 Egyptian pounds, which equals roughly £0,20, and can go up to 200 Egyptian pounds, an approximate of £12. 

In Dubai, the top-up plans start at 25 AED (£5) and can go as high as 250 AED (£50). Should you ever run out of credit, all you need to do is select a top-up and continue enjoying your Etisalat mobile. 

As you can see, Etisalat has very good offers for prepaid plans. Find out more about how to top up your Etisalat number in the section below.

How to top up your phone with Etisalat?

The easiest way to top up your Etisalat mobile is on Monisnap (ex Allo). We have a variety of recharge options ranging from £1,79 to £54,79. The advantage is that you can use the credit as you see fit, for calls, texts or data. Just top-up the amount you need or can afford and enjoy your Etisalat mobile. 

The countries available for Etisalat mobile top-ups on Monisnap (ex Allo) are the following: UAE, Egypt, Sri Lanka and Afghanistan. The advantage of doing a recharge on Monisnap is that you will be directly charged in Pound Sterling, so you don’t need to worry about exchange rates or extra charges.

All you need to do is enter the number and the amount you want, pay on our secure platform and enjoy your instant top-up. Piece of cake! 

Etisalat customer care: call them
Etisalat customer care
Etisalat customer care: can I call them?
Etisalat customer care

Reach Etisalat Customer Care in UK

Reaching the Etisalat Customer Care service from the UK is possible thanks to the many international customer service numbers Etisalat has available. The company takes pride in its excellent customer service and strives to deliver great responses to all inquiries. 

There is no central customer service for Etisalat, you will have to address your question to the dedicated care service in the country that interests you.

By phone

Reach the Etisalat Customer Care service by phone in: 

  • Dubai - +971 400444101
  • Egypt - +201111234333

By email

Reach the Etisalat Customer Care service by email from the UK in: 

Top up your phone in 1mn with Monisnap (ex Allo)

Do you want to top up a friend’s phone number in just one minute? Use Monisnap (ex Allo)!  

You can purchase mobile top-ups for call credit or mobile data at the exact same fares that you find on Etisalat. 

Here’s how it works: 

  • choose the mobile and the amount you wish to top-up 
  • pay securely on our platform using your Visa or Mastercard 
  • enjoy your instantly credited top-up 

As a bonus, for each top-up, mobile or data, you earn one loyalty star. Four stars equal one top-up with zero fees.

Use Monisnap (ex Allo): fast, easy and secure!

🔎 How can I check that the Etisalat credit has been added successfully?

Call * 120 # from the recharged mobile and follow the instructions. 


The top-up is usually done in a few seconds, although a maximum of 10 minutes may elapse before Flow takes your top-up into account.

💳 How can I pay for a top-up on Monisnap?

You can purchase a top-up and pay it using either a Visa or a MasterCard. All payments are secured through our platform.

🧾 Will I receive an invoice after payment?

Yes, you will receive an invoice after payment. After your purchase, you will receive your confirmation and the attached bill by email. You can also check your transaction history from your Monisnap customer space. 

🌎 Can I top-up a mobile from another country?

With Monisnap, you can top-up a phone number from any country you like, 24/7, if you have an internet connection to a phone, laptop, or computer.

📣 If I recharge a friend's mobile online, how will they be notified?

After paying for the top-up, you will have the chance to share the information with your recipient directly via WhatsApp, by text or email. You can use the available pre-filled messages to save you some time. Know that you can also do this at any time from your Monisnap (ex Allo) customer space.

Yannis Rahal

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