Septembre 2021 —

Virgin mobile contact: how to reach the customer service

Hey there! You are travelling in United Kingdom, are a Virgin mobile customer and try to get answers to your questions? You are at the right place! Find out everything you need to know about Virgin mobile contact, how to reach the Virgin mobile customer service, and how Monisnap can make your life easier!

Discover Virgin mobile contact and top up a Virgin mobile phone in a minute!

Virgin mobile: presentation

Virgin Mobile was the first virtual operator created in the world in 1999. This British mobile operator, a former subsidiary of the Virgin Group, is established in several countries: in the United Kingdom, its country of origin, in South Africa, Australia, Canada and the United States. The Virgin Mobile brand was present in France from 2006 to 2016.

Virgin Mobile is a mobile virtual network operator (MVNO), which means that the operator does not have its own mobile network infrastructure. As a result, it must enter into partnerships with traditional national mobile operators in order to use their networks. In the UK, for example, Virgin Mobile uses the Everything Everywhere network.

In South Africa, it uses the network of the operator Cell C, in Australia a partnership was concluded with Optus, in Canada Bell Mobility (BCE) provides its network, in Chile it is the operator Movistar, in the United States it is the operator Sprint, in India it is the network of the operator NTT DoCoMo, while in France, Virgin Mobile uses the infrastructures of the networks Orange France (for the old subscribers), SFR and Bouygues Telecom for the 4G. These networks use different technologies (GSM and LTE in the UK, South Africa, Australia and France, CDMA and LTE in the US and Canada, as well as 3G UMTS/HSPA/LTE networks for a large part of the coverage in France, the UK and Canada).

The operator offers prepaid (pay as you go) and pay monthly plans in all countries where it operates. Virgin mobile offers top ups so you can top up your phone to the amount you need at the time. For example, Virgin mobile top up in UK allows you to top up your phone from £5 to £20.

Virgin mobile also provides package is usually complete and includes call time, SMS, and data.

Virgin mobile contact: call the customer service
Virgin mobile contact

Virgin mobile contact

You can join the customer service by serval Virgin mobile contact way of communication. Keep in mind that the phone numbers and other Virgin mobile contact information can be different according to each country in which Virgin mobile operates.

By phone

You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. You can also text Virgin mobile for free on 07533 016 422.

By email

Virgin mobile do not proceed via email but you can join the Customer Service via the chat on social media or on their websites, using the online technical support.

How to get Virgin mobile customer service number

You can find Virgin mobile contact and customer service number on Virgin mobile websites in the “contact us” section. Be sure to get to the mobile customer service, which is different from the TV and phone service.

You will find different Virgin contact for each country and service.

Virgin mobile: top up your phone in 1 minute with Monisnap (ex Allo)

Want to buy a phone top-up now? Monisnap is the easiest and cheapest way to top up your credit in a minute!

With Monisnap, you can buy credit top up from many operators including Virgin mobile top up, with the most competitive rates on the market! Monisnap is here to make your work easier and to allow you to benefit as simply as possible from credit or internet top-ups.

It is quite simple. Either on the website of Monisnap or on the mobile application:

  • Enter the country and phone number you want to top up
  • Choose the Virgin mobile credit or data top-up you want
  • Pay on our secure website

You are all set! The beneficiary's mobile will then be credited in one of the following ways depending on the top-up purchased:

  • If it is an "Instant top-up", it will be automatically credited to the recipient's mobile, who will receive a confirmation SMS
  • If it is a "PIN top-up", you will receive a PIN code by email and on your customer area with the instructions to follow to top up the mobile

The type of recharge (instant or PIN) is indicated in the description of each recharge.

Get your top up right now!

❓ What is Virgin mobile ?

Virgin mobile is a phone service provider which offers severals plans, prepaid sim cards and credit or data top up to call locally and internationally!

💰 How can I top up?

It's simple! Just go on the website of Monisnap (ex Allo) or on the phone application to top up in a minute!

💡 Why should I use Monisnap (ex Allo)?

Because it is the more simple, fastest and cheapest way to top up your phone!

Yannis Rahal

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