Décembre 2020 —

Contact Azimo: find out the best ways to reach the Azimo customer service

Azimo is a fast and safe way to send money to more than 200 countries and territories worldwide. They use technology to democratise financial services, making them affordable and available to all.

But as is often the case with these digital apps, it is sometimes difficult to reach customer service. So, here's an article telling you the best ways to get in touch with Azimo's Customer Care. You will find in the lines below the Azimo contact number and the Azimo contact email.

Azimo service presentation

Contact Azimo: send mobile money
Contact Azimo

Using Azimo is very simple and it will only take you a few minutes to set up the transfer. 

You can send money via Azimo web page or by using their mobile application, available in the App Store and Google Play Store.

They currently send money from 24 countries - the UK, the Eurozone, Sweden, Norway, Denmark and Switzerland - to over 195 countries. This number is constantly increasing.

All you have to do is to create an account, set up a transfer by choosing the amount of money to send and tell Azimo who to send it to and pay securely by using a credit/debit card or bank transfer.

Azimo is a fast way to send money abroad. With Azimo, recipient can receive money instantly in some cases! Exact delivery times are always shown after choosing country and delivery method. Compare that with the usual bank transfers of 3-5 working days. Plus, they always keep you notified of the entire process as it happens - no more waiting around and wondering where your money is.

Azimo mobile money: how it works

A mobile wallet is an electronic wallet that allows you to store, send and receive money on your mobile phone.

Also known as an electronic wallet, e-wallet or digital wallet, a mobile wallet is a virtual duplicate of your physical wallet. They’re usually stored on your smartphone, although you can also access them via a tablet. 

In the era of the smartphone, it’s likely you’ll have either an iOS (Apple Pay) or Android device (Google Pay). The good news is that most new devices come with a mobile wallet pre-installed, so getting started is quick and easy.

Through modern technology called near field communication (NFC), you can use your digital wallet without even touching a card reader.

Almost anyone who has a mobile phone can have a mobile money account. It’s so accessible, which makes it extremely useful in more remote parts of the world, where there aren’t any banks.

With Azimo, you can send money within minutes to mobile wallets in many countries including Armenia, Burkina Faso, Fiji, Ghana, Indonesia, Kenya, Nepal, the Philippines, Romania and Sri Lanka.

Reach the Azimo Customer Care

Azimo’s Customer Care staff speaks English, German, French, Spanish, Portuguese, Polish, Russian and Italian, so it’s easy to communicate with them from anywhere in the world.

You can reach Azimo’s Customer Care either by email or by phone.

By email

To reach Azimo’s Customer Care by email, you will need to log in to your Azimo account and click on the help button at the bottom right. A window will appear and then you will have to click on “Message us”. A new window will appear with your first and last name as well as your email address in order to be contacted by the customer service. In addition, you will have to choose an issue type and, if necessary, give explanations so that you can be given the best possible answer.

By phone

You can reach the Azimo Customer Care on Monday to Friday 9:00 – 17:00 UK Time. You will need to log in to your Azimo account and click on the help button at the bottom right. A window will appear and then you will have to click on “Phone support” to obtain the phone number to dial to reach the Azimo’s Customer Care.

The Phone support is only available in UK.

Contact Azimo: send mobile money abroad
Contact Azimo

Send mobile money with Monisnap

Send when you want, where you want, easily!

Our mission is to make your money shipments simple, fast and fair. Your time and money are precious. We don't take it lightly. That's why we've simplified your transfers in complete security.

You only need to log in to the Monisnap application, fill in your personal information and the recipient's telephone number and simply pay the amount online and validate. The recipient will receive mobile money on his wallet in less than 5 minutes. As simple as that! The easiest, fastest and secured way to send money abroad.

And the first money transfer is free. What are you waiting for?

Finalize your FREE transfer
with the App


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Downloading the app for free redo

download on the app store download on the play store

❌ How do I cancel my Azimo transfer?

It’s not always possible to cancel a transfer, particularly if the transfer has reached your recipient or their receiving bank. You can request a cancellation through Azimo App or Azimo Website.

Azimo’s staff will then review your request and let you know if cancellation is possible. If successful, the cancellation process takes 24 hours. A refund will then be initiated.

Refunds take up to five working days, depending on the speed of your bank. Card payments are refunded within 48 hours, though this can take longer during bank holidays and weekends.

🧐 Why does the status says “Transfer completed”, but the money isn’t in my recipient’s account?

When you see the status “transfer completed”, it means that we’ve handed over the money to your recipient. Most banks credit the money to the receiving account quite quickly, but some take up to 24 hours.

☎️ Can I reach Azimo’s Customer Care by phone?

Yes, but only in UK. Phone support available 9:00 – 17:00 GMT.

💸 How to send mobile money?

With Monisnap, you can send mobile money for your mobile or for a beloved one! All in just a few seconds.

Augustin Laccours

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